Knowledge
The living reference your agents write and keep current. Each document is grounded in real sources from across Meridian.
How Meridian onboards enterprise accounts: kickoff, environment provisioning, data migration and the first 90 days of success milestones.
Current plan structure, per-seat pricing, annual discount ladder and the approval thresholds for custom enterprise deals.
Where customer data lives, encryption standards, sub-processors and how Meridian handles compliance requests across regions.
Refund eligibility windows for monthly and annual plans, proration rules, and the exceptions support can approve directly.
Token lifecycle, per-plan rate limits, retry semantics and the migration path from v1 to v2 of the Meridian API.
Org chart, on-call rotations and who owns which product surface. Two source documents changed since last refresh.