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auto_awesome Answer assembled from 7 memory items verified Grounded

Annual enterprise plans are eligible for a prorated refund within the first 30 days of the contract term.K1 After 30 days, refunds are handled as service credits rather than cash returns, except where a custom contract states otherwise.K1

For Aerolite Systems, the signed MSA overrides the standard policy with a 60-day refund window,D3 so annual enterprise terms there follow the contract, not the default.E2

Refund approvals above one month of fees require sign-off from the account's Customer Success Manager.K1

schedule Context assembled in 240 ms · ranked by Context Ranker
data_objectContext payload delivered to the assistant
2,410 tokens
// what Support Copilot receives before answering
{
  "query": "refund policy for annual enterprise plans",
  "scope": "support_copilot",
  "assembled": [
    { "type":"knowledge", "ref":"K1", "title":"Refund & cancellation policy", "relevance":0.96 },
    { "type":"entity",    "ref":"E2", "name":"Aerolite Systems",          "relevance":0.71 },
    { "type":"document",  "ref":"D3", "title":"Aerolite_MSA_2023.pdf",      "relevance":0.68 }
  ],
  "excluded": /* 3 items outside this assistant's scope */
}